FAQ

General questions

1. Design your individual dream dress by clicking “Create my Dress”, fill in your measurements and place your order.

2. As soon as your payment is payed, your exclusive wedding dress will be handmade by our professional tailors.

3. After the last quality check your dress will be shipped safely in a dress cover and a stable shipping box. You will receive a separate e-mail from us including tracking and tracing. At the latest after 21 working days after your order your individual dream dress will be with you.

Again and again we have to realize that the online trade with wedding dresses is primarily characterized by unserious online shops from Asia. We, as a company based in Germany, would like to work against this bad reputation want to work against this bad reputation. Our service and the quality of our wedding dresses are our top priority. Every single dress is made by hand. Careful and loving attention to detail, the very best quality fabrics and several quality controls distinguish our wedding dresses. Among other things, French laces, Swarowski stones, branded zippers and Italian satin are used in our wedding dresses. Our professional dressmakers work according to fair trade practice in our Atelier and are specialized in the processing of soft fabrics, embroidery and custom-made elaborate wedding dresses.

Since we do not charge expensive rent for bridal houses and regional ties, we can offer your exclusively for you made wedding dress for 1990€ each. Each model, each size and each type of fabric will cost you just 1990€.The main part of the costs goes directly into your wedding dress itself, the high quality fabrics and to our professional dressmakers.  It does not matter which model, which length or which type of fabric your dress should have.

This depends on the model and the type of fabric of the dress, as Sehliasvie is exclusively specialized in bridal fashion. Please send a request to hello@sehliasvie.com

In our detailed tutorial in our blog we show you how to take the right measurements step by step. We recommend that you take your measurements at two different times to allow for any deviations. If you get two slightly different sizes, please indicate the larger size during the ordering process. Sizing down clothes is easier and usually more cost-saving. With our individual tailoring program you will receive up to 100€ from us in addition for all tailoring work at your trusted tailor, if the dress is too big for you according to your measurements.

Most of the time, special haute couture dresses from famous designers are copyright protected. Our business model is aimed at making your dream dress possible on your special day. However, please follow all rules when creating your dress when it comes to dresses by famous designers. Furthermore, we do not sew labels or other brand appearances on the wedding dresses. Each individual wedding dress is unique.

Yes! Our professional tailors will manufacture your individual wedding dress exactly according to the dimensions and pictures you specified during the ordering process. Please note, however, that the types of lace and pearl embroidery can vary by up to 30%. The fashion of these types of fabric depends on the season, while tulle and silk remain identical.

As soon as the tailoring process has begun, wage and material costs are incurred. A change or cancellation is only possible if production has not yet started. Please contact our customer service via WhatsApp or E-Mail for this.

PAYMENT & SHIPPING

You can use the following payment options at Sehliasvie: Paypal and buying on prepayment (payment within 7 days; only after receipt of payment the process starts).

Sehliasvie delivers worldwide. If a country (place) is not on our list, please contact us. The complete shipping is done by Sehliasvie and is therefore FREE of charge. There are no additional or hidden fees. As soon as the dress is handed over to the parcel service, you will receive a tracking number with which you can track the shipment. The packages are sent with insurance.

Within Germany we ship your dream dress insured by UPS Standard, DHL Paket, DHL Express or Hermes. For other countries the logistics service provider may vary. Please note: If you specify a packing station as delivery address, shipping is only possible via DHL.

Your package will be shipped from Germany. So there are no customs fees for all EU countries. However, customs or import fees may be charged if the delivery is made in non-EU countries. Unfortunately, we have no influence on this, as customs regulations vary considerably from country to country. Should you require further information, please contact your local customs office directly.

As the customized dresses are all individually handmade, the process of production takes a little longer. The average delivery time is 21 working days until the package reaches you.

According to the law, the right of withdrawal does not apply to the delivery of goods for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. Accordingly, custom-made clothes are excluded from the right of withdrawal by law.

Each of our dresses is individually handmade. Therefore, we are unfortunately not able to take back individually manufactured dresses. It is the customer’s responsibility to measure their sizes correctly and according to the measuring instructions. You can find the instructions here.

Should it happen that your dress is delivered in the wrong size or in a different colour, you can request an exchange or return within 14 days.

Attention: Sehliasvie does not grant the right to return if our customer’s dress does not fit, but essentially corresponds to the measurements provided by the customer. Please note that every wedding dress is unique. The pictures and drawings you submit will be almost identical to your custom-made wedding dress. However, it may happen that not every single detail (such as pearl embroidery) can be processed with millimetre precision. However, this is usually very rare and does not affect the overall look of your dream dress.

Nevertheless, we at Sehliasvie would like to offer you an exclusive customer service, so you will get up to 100€ of your money back for further smaller productions at your local tailor. Please have a look at our tailoring program.

Please read our terms and conditions carefully before buying

Our website uses one of the safest online systems to protect personal data from unauthorised access. All personal information obtained through our website is private and is kept in a safe and secure environment and is NEVER shared with unrelated third parties. You can find more information in our privacy policy.

Tailoring Program & partner

Even with custom-made products it can happen that the dress does not fit perfectly. Our exclusive tailoring program promises you a refund of up to 100€ for the final fitting at your trusted tailor. Since your wedding dress will be made to your measurements, often less or even no alterations are necessary than for a standard size dress, so hopefully you will save money.

When taking measurements, please remember that sewing tighter is normally possible without any problems. Many wedding dresses with laces cannot be widened. Wedding dresses with corsages can be easily adjusted in the width of the top. This often saves you the way to the tailor. In addition, we check the fit with your measurements before handing over to the logistics service provider.

For each exclusive wedding dress that does not yet fit perfectly, we will pay a part of the fitting costs of 100€ to the tailor of your choice. For this you have to bring your dream dress to your local tailor within 30 days after receipt.

  1. Ask the tailor to fill in a short description of the changes to be made in the following form.
  2. Get an invoice for your changes. This invoice must include the name and address of the tailor. There is no charge for private changes.
  3. Send the invoice and the change form to: hello@sehliasvie.com
  4. Sehliasvie refunds you the money in the amount of max. 100,00 €. For further adjustments and design changes there are no extra costs taken over.

If you don’t have a tailor of your choice, you can contact our partner tailors. We work with the best tailors in the world. We take a close look at the tailors to guarantee that you and your dream dress are in the best hands. Our tailors are familiar with our program and will help you to fit and adjust your dress once again. We will cover costs of 100€ to ensure our brides full confidence and customer satisfaction.

In rare cases the dress cannot be adjusted by the tailor. If this is the case we need pictures of the places where the dress does not fit. Send the pictures to our customer support via WhatsApp or E-Mail and describe the problem to us. We will then check if it is a warranty claim. If there is a fault on our part, the dress will of course be made to measure or repaired. A cash payout is not permitted.

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IF NOT

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